Companies ignore you
You send emails that go unanswered, or get passed between departments with no resolution.
Built for UK consumer law
Get your money back when things go wrong — with clear steps and the right templates.
Refundly guides you from “something's gone wrong” to a confident, well-documented claim — with plain-English rights explanations, personalised deadlines, and ready-to-send templates.
You know you have rights. But chasing refunds is stressful and confusing.
You're unsure of your rights
Consumer law is confusing. You don't know what you're entitled to or how strongly you can push back.
Deadlines pass quietly
Important time limits for complaints, chargebacks, and escalations slip by while you're still figuring out what to do.
You give up
The stress isn't worth £50 or £200 — even though that money is rightfully yours.
The guided experience
How Refundly works
From the moment something goes wrong to a completed claim — Refundly walks you through every step with clarity and confidence.
- 1
Choose your issue
Tell Refundly what happened — a cancelled flight, faulty product, missing delivery, poor tradesperson work, or another common consumer problem.
- 2
Understand your rights
See a clear, plain-English explanation of what UK consumer law says you are entitled to — and decide whether you want to pursue a claim.
- 3
Follow your personalised plan
Get a step-by-step plan built for your situation, with realistic timelines and deadlines so you always know what to do next.
- 4
Use the right templates + track everything
At each step, copy a professionally worded template tailored to your claim. Track status, deadlines, and evidence — all in one place.
Ready to stop guessing and start claiming?
Join the waitlist to be first in line when Refundly launches.
Everything you need to claim with confidence
Refundly replaces guesswork with structure — so you can focus on getting what you're owed.
Clear legal explanations in plain English
No jargon. Understand exactly what you're entitled to under UK consumer law.
Personalised step-by-step plans
A tailored action plan with real deadlines — so you never wonder what to do next.
Professionally worded templates
Copy-and-send letters and emails crafted for your specific situation and claim stage.
Built-in claim tracker
See your claim status, upcoming deadlines, and stored evidence in one calm dashboard.
Privacy-first
No bank linking required. Your data stays yours — we guide you, we don't access your accounts.
Made for UK consumer law
Built around the Consumer Rights Act 2015 and other UK-specific protections.
Who it's for
If a company let you down and you want your money back — Refundly is for you.
Online shoppers
Faulty items, wrong products, or sellers who won't accept returns.
Travellers
Cancelled or delayed flights, trains, and holiday bookings.
Homeowners
Poor quality work by tradespeople, builders, or installers.
Anyone waiting on delivery
Late, missing, or damaged parcels from retailers and couriers.
Service customers
Hotels, gyms, subscriptions, and other services that didn't deliver.
Trust & credibility
Refundly is designed to empower you with accurate, accessible guidance — not overwhelm you with legal complexity.
- Guidance based on UK consumer law
- No bank linking required
- Your data stays private
- Calm, step-by-step approach
Disclaimer: Refundly provides guidance and templates based on UK consumer law (including the Consumer Rights Act 2015). We are not a law firm and this is not legal advice.
Frequently asked questions
Everything you need to know before joining the waitlist.
No. Refundly provides general guidance and templates based on UK consumer law. We are not a law firm and do not provide legal advice. For complex or high-value disputes, you may wish to consult a qualified solicitor.
Refundly will offer a free tier to get started with guidance, templates, and basic claim tracking. Premium features may be available later for more complex claims. Join the waitlist to hear about pricing when we launch.
Our templates are professionally worded and tailored to common UK consumer scenarios. They reference the relevant rights and set out your case clearly — which significantly improves your chances of a positive response from companies.
Refundly guides you through escalation steps — from formal complaints to chargebacks, ombudsman referrals, and small claims court. Your personalised plan includes these next steps with the right templates for each stage.
Yes. Refundly is privacy-first. We don't require bank linking or access to your financial accounts. Your claim details, notes, and evidence are stored securely and belong to you.
Resolver helps you log complaints with companies. Citizens Advice offers broad guidance across many topics. Refundly focuses specifically on UK refund claims — giving you a personalised step-by-step plan, deadline tracking, situation-specific templates, and built-in claim management in one guided app.
Common scenarios include faulty or damaged goods, late or non-delivery, poor tradesperson work, cancelled or delayed travel, subscription issues, and other consumer disputes covered by UK law.
We're building Refundly now and will launch soon. Join the waitlist to get early access and be notified the moment it's ready.
Stop leaving money on the table
Join the waitlist for early access to Refundly — the calm, guided way to understand your rights, follow a clear plan, and send the right templates.
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